Can I cancel uverse TV and keep Internet? May cancel after 12 months without penalty ETF. However, there are lots of reasons to cancel the package. Which is better xfinity or uverse? Uverse is already voip, but requires RJ11a regular old phone to consume.
Pack the item in its original box, if possible. Write the return authorization number on the front of the box.
Insert one end of the Ethernet cable into a numbered port on the gateway, and connect the other end to your computer. Follow the on-screen directions to set up your account. Disconnect your computer from the gateway when you've completed registration. They would not have to charge us extra for CS if they kept it in the US they just may have to cut back on big wig bonuses. Common sense is necessary in these situations and you seem to have none.
Politly Lesa. Ozella Connor February 13th, My question is: Can U-verse be installed for residents living in an apartment? Uverse installs take a long time as the tech has to basically upgrade your old wired by installing new wires and deal with dumb ass customers. Customers that for some apparent reason think that the tech has a magic wand and could conceal cables inside the walls, make miracles over complex structures. Just be patient with the tech and let him do his thing….
Lance April 29th, Im having U-verse installed this week. Question do I need to repace this old cable that works fine with a new cable? Thx lance. Reginald June 06th, It has been one month since I ordered service.
The outside technician says he fixed it. Another inside technician says nothing was fixed. The outside technician says that the inside technician messed with the wires. No one ever calls me. Anjelica August 22nd, ATT bought Bell South and scrapped the project. We were promised high speed internet by April I check availability every few months.
We use Virgin Mobile Broadband to go. Not much better than dial up. My neighbors have a choice between the 2 I have none. No I do not live in the middle of nowhere. My friend and neighbor just had his installed and I waited for the tech for him. I asked the tech WHY? I anyone knows a solution to this please let me know. Apparently there is no one to even complain to about this. Has anyone fought and actually won? Jean Steckelberg September 17th, My condo was built in and was premiered for cable throughout.
I am looking for other options. I live in New Berlin. Any suggestions? Jeff September 25th, I enjoyed your post and it reminded me of the trouble I had with Time Warner Cable. After speaking with Customer Retention, I made it clear I wanted their best price for the triple package. I explained that it was too late, that I had switched and am happy I did.
Bcowboy November 30th, After much research online I decided to make the switch to U-verse. The nail in the coffin for Time Warner Cable, was their unwillingness to work on a reasonable price. I wired the house with Cat5 cable to all the rooms and to the room where I wanted the RG installed.
I am very impressed with the speeds I am getting and the clarity of the TV. Valerie Boatwright December 18th, Three weeks later, I received a bill for the next month. When I called I was told I had never put in a request for disconnect, even though I had received a confirmation call the day before it was to be done….
Forward 18 months…Purchased new plance and decided to have U-Verse internet installed. Spent an hour online with a nice young man.
He sid it would be connected the following week. I agreed. Before this begun we asked that the bill be on the 5th of the month and they said no problem but set our bill for the 25th in only three weeks.
So even though we keep calling and they keep saying that the problem will be taken care of something else messes up. Is any of this making sense to any one? Please let me know. We have no bundles. Only internet through our phone line. We like our internet but billing is messed up. Att technical service is terrible if you are calli with a problem. They will run their tests and establish that it is an equipment issue but do not come out when requested to do so.
Instead they send you replacement equipment that will not work with how they originally set up the wiring. Leaving you without service for 6 days and only give credit on a percentage of the basic bill. So sad how bad. I think this must be my week not to have good service. And the on demand makes no sense with regard to content. I agree with all posts, have had same experiences.
I love my ATT Uverse, much better than spectrum. I switched to spectrum for 1 year and hated it the whole time. The remote was about twice as big, the DVR had very little recording space and the channel selection was awful. I switched back to Uverse and actually demanded Uverse because they were trying to get me to take DirectTV which I absolutely refused.
It was, for the first month. And their customer service is the worst! Any phone call, figure at least two hours, oftentimes more. Good luck trying to communicate with a rep from the Far East. I called on May 5th to have my services cancelled on May 18th after having troubles with them in the past and was assured by 3 agents that my service would be discontinued!
I had an appointment to get my services installed at my new address on the 1st but nobody showed up. UVerse is awful.
I placed an order online, which was simple and pretty competitive. However, a few days later I get an email that my order was canceled. I got online with another agent, who suggested it was a processing error and asked me to order again, so I did she tried to send me a shopping cart to work from but it was a nightmare. She suggested I call in to order, and tried that. For ANY call no matter how simple the work , they require you to hold open a 4 hour window for the tech to arrive, and give the tech up to 4 hours to complete his work.
The reality is that their work usually takes no more than an hour. The biggest mistake I had ever made in my life was to use their services. I called multiple times to get the problem fixed and every time i call, I get transferred 5 times.
When a representative thinks they have fixed the problem, I have to call back a few days later for the same problems. Also direct tv cable is trash, the cable should not go out every time it rains. I understand if it thunderstorms but when it just simply rains the cable should still be on.
DO NOT get your services with them. You will regret it. Equipment went out at least 3 times a year so no tv or internet while I waited for days to have someone out. The bill would literally go up monthly. Not a word of that mentioned to me! Hands down the worst cable provider, period. Internet goes out constantly, which means no internet OR cable. Essentially, makes your house unable to work in. Customer service is horrible.
Have been trying to set up a hotspot for an hour now-keep getting hung up on as I mentioned before. The price will not be what they tell you. They came out 5 times before they got my cable and internet on. It took two weeks before they could give me service because they had to turn off the current service.
Then they told me they had to put in new wire. They dug a huge hole in my yard and it took two weeks to fill it in in. The internet worked two weeks then quit working. Their service is terrible. Vivint Smart Home Security Review.
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